Privacy Policy
Last updated: January 2026
1. Introduction
Ciao Ciao Cafe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loyalty program, website, and services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and phone number when you register for our loyalty program.
- Transaction Data: Purchase history, loyalty stamps, and rewards redemptions.
- Device Information: Information about the device you use to access our services, including device identifiers for Apple Wallet and Google Wallet integration.
- Usage Data: How you interact with our services, including visit frequency and preferences.
3. How We Use Your Information
We use the information we collect to:
- Operate and maintain our loyalty program
- Process your purchases and track your loyalty stamps
- Send you updates about your rewards and our locations
- Provide digital wallet passes (Apple Wallet, Google Wallet)
- Improve our services and customer experience
- Communicate with you about promotions and special offers (with your consent)
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our services (e.g., email delivery, payment processing).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
7. Data Deletion Requests
You may request the deletion of your personal data at any time. To request deletion of your account and all associated data, please contact us at:
Please include "Data Deletion Request" in the subject line along with the email address associated with your account. We will process your request within 30 days and confirm deletion via email.
8. Cookies and Tracking
We use essential cookies to operate our website and services. We may also use analytics tools to understand how visitors use our site. You can control cookie preferences through your browser settings.
9. Third-Party Services
Our services integrate with Apple Wallet and Google Wallet for digital loyalty cards. When you add your loyalty card to these services, their respective privacy policies apply to the data stored in your wallet app.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: